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Returns/Exchange Policy

Return Policy

We hope you are as delighted with your purchase as much as we enjoyed making it for you. However, in the event that you are not 100% satisfied, items purchased on may be returned or exchanged within 7 days of receipt. Returns after the 7 day period are only eligible for a store credit. 

Before shipping your item back, please first send an e-mail to and include your name, the item, invoice number, date of purchase and a brief explanation of the reason for return/exchange, and you will be issued a Return Authorization number.  Please do not send in your item for return without receiving this RA# first (no refund will be granted without return authorization.)  For your protection, please pack your returns in the original box, return your order with an insured courier (e.g., FedEx, UPS) & retain your receipt. M. Lowe & Co. is not responsible for items lost or damaged in transit. 

Refunds and exchanges do not include shipping charges in either direction, and we cannot refund initial shipping charges. After receiving your RA#, please mail your item(s) with your name and RA# in the original packaging to:

M. Lowe & Co.
1519 Shattuck Ave.
Berkeley, CA 94709