M. Lowe & Company Terms and Conditions
These terms and conditions apply to the M. Lowe & Company website located at www.mlowejewelry.com. Thank you for visiting, but please read these 'Terms and Conditions' carefully.
These Terms and Conditions govern your use of, and any purchase from the M. Lowe & Company website, and constitute an agreement between you and M. Lowe & Company.
Your Consent to these Terms and Conditions
You acknowledge that our Terms and Conditions is part of our terms of service, and you agree that by you continued use of this site, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. M. Lowe & Company reserves the right to change or modify these Terms and Conditions at any time, without advanced notice. By posting the modified Terms and Conditions on our website renders them effective immediately. If you do not agree to M. Lowe & Company’s “Terms and Conditions”, you must stop using the website.
Product Availability and Pricing
If you’re interested in a specific jewelry piece, call us or e-mails us. We may have to re-order or hand make it for you, which may take time. We will keep you updated by phone or e-mail — whichever you prefer. We are happy to give you more details about any piece of jewelry you are interested in. Feel free to call us about sizing, carat weights or any other questions.
Descriptions and availability, and prices, may be inaccurately displayed on our website due to fluctuation of metal prices or typographical errors. While we make every attempt to avoid these errors, they occur. We reserve the right to correct any and all errors, and encourage you to call us for up to the minute pricing. Our prices are subject to change without notice.
If you are interested in a product that is currently not in stock, we will inform you of the possibility of ordering, provide price and a reasonable timeline for receiving the item. With most antique and vintage pieces, we encourage you to visit us and browse for similar items if the particular piece you were originally interested in has been sold. Please understand that many antique jewelry pieces are one of a kind, but we have a large collection where you may find similar alternatives.
We apologize for any inconvenience that this may cause you.
You can reach us at email@example.com or 510-486-0613.
We do not negotiate or discount prices on our products and, once you receive our price confirmation, all our prices are final.
Shipping & Returns
All orders are on credit card terms. Orders are NON-RETURNABLE and NON-REFUNDABLE. All special orders using customer’s stones must be insured by the customer for there worth.
CLAIMS — Changes or cancellations of orders must be made within 4 business days of the order placed. Shipping claims, errors or jewelry defects must be made within 5 business days (FIVE BUSINESS DAYS) of receipt of the order.
SHIPPING – M. Lowe & Company ships all orders Fed Ex Express. Orders valuing $2000 and up are shipped priority overnight and are charged a $50 shipping charge. All orders valuing $2000 or less are shipped 2nd day and are charged $35. Insurance is included in the shipping price.
PRICING – Due to market fluctuations on precious metals and gems our prices are subject to change without notice.
DELIVERY – Some orders are made to order, some by hand or specialized service and require a 4-5 week turn around time. We will call you to notify when your piece is ready for shipment or pick up.
YOUR CONTACT INFORMATION & PURCHASE HISTORY — In communicating and shopping with us, you authorize M. Lowe & Company to store your name, email address, telephone number and shipping and billing addresses. This is for your convenience only. The information is not used for any other purpose. Any personal information that you may share with us is kept absolutely private. If you authorize us, your name will be added to our mailing list. Whether or not you select this option, your personal information will never be shared with or sold to anyone or any company. Additionally, subscriptions to the mailing list can be cancelled at any time by sending us an email with the subject 'remove' and your name and address in the body of the message, or clicking the ‘manage my subscription’ link at the bottom of our e-newsletter. We do ask you for certain kinds of personal information in order to provide the services you request. When you place an order, you will be asked to provide your credit card information. M. Lowe & Company does not, however, store your credit card information. In order to ship and track merchandise, we make your name and address available to such companies as United Parcel Service and Federal Express.
YOUR SECURITY — M. Lowe & Company goes to great lengths to keep your financial information private and safe. That is why we do not offer a purchasing engine on our site. For purchases, please contact us by phone or e-mail and we will instruct you how to proceed if you cannot visit us in person. You acknowledge, however, that no transmission of data over the Internet can be guaranteed to be 100% secure, despite our best efforts. Thus, while we will use every means possible to ensure the security of information you transmit to us, we cannot guarantee that such information will not be intercepted by third parties.
Information & Pictures on our Website
M. Lowe & Company makes every attempt to ensure that our online collection description is as accurate as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.
We try to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, M. Lowe & Company states that carat total weight in all purchases may vary 0.05 carats from stated weight.
For gemstone and pearl measurements, a tolerance of 0.25mm is allowed.
For diamond jewelry set with multiple diamonds, we can provide the minimum total carat weight for the piece. Color and clarity grades provided are usually for the larger diamond on rings.
If there are questions about specific gems, clarity and weight on a jewelry piece of your preference, please call us and we’ll be happy to provide additional information.
When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories - making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of $250.
The website and all content and other materials, including M. Lowe & Company logo, site designs, text, graphics, pictures, selection, jewelry design, information and the selection and arrangement thereof (collectively, the “Site Materials”) are the proprietary property of M. Lowe & Company.
M. Lowe & Company’s product, designs, images or services may not be copied, imitated or used, in whole or in part, without the prior written permission of M. Lowe & Company or the applicable trademark holder. You may not use any metadata or any other “hidden text” utilizing the M. Lowe & Company or any other name, trademark or product or service name in the M. Lowe & Company website without our prior written permission. All other trademarks, registered trademarks, product names mentioned in our website are the property of the respective partners, designers, manufacturers and owners.
You agree to defend, indemnify and hold harmless M. Lowe & Company, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against M. Lowe & Company and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.
Disclaimer of Warranty
EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY M. Lowe & Company, THIS SITE, THE CONTENT CONTAINED THEREIN AND THE PRODUCTS AND SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (THE “PRODUCTS AND SERVICES”) ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. M. Lowe & Company DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS IN OUR SITE. M. Lowe & Company DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN OUR SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. M. Lowe & Company DOES NOT REPRESENT OR WARRANT THAT OUR SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Limitation of Liability
IN NO EVENT SHALL M. Lowe & Company, ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR SITE, THE PRODUCTS AND SERVICES, OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH OUR SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CASED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM M. Lowe & Company, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO M. Lowe & Company'S RECORDS, PROGRAMS OR SERVICES.
Applicable Law and Venue
These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of California, applicable to agreements made and to be entirely performed within the State of Washington, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in Alameda County, California and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.
Questions & Contact Information
If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org or 510-486-0613, or visit us at M. Lowe & Company, 1519 Shattuck Ave. Berkeley, CA 94709, USA